Aethelgard HorizonsLicenses & Regulatory Information
This page explains, in general terms, who operates Aethelgard Horizons, the framework the service works within, where it is and is not offered, and how to obtain our corporate and compliance documentation.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- Jurisdictions
- Requesting documents
- What this is not
- Regulatory framework
- Regulatory contact
- Notes on this page
Which legal entity operates the service
Aethelgard Horizons is the trading name of the entity that owns and manages this website and the related trading platform for clients.
When you agree to our terms and establish an account, you enter into a contract with the operating entity, which is Terms of Use The full legal name of the operating company, its business structure, its registration details and its corporate group affiliation are detailed in the client agreement provided upon account setup and are available upon request via the methods outlined in the "Requesting documentation" section below.
Since organizational frameworks, registration information and service delivery methods are subject to change, we choose not to publish them as static information on a promotional site. The client agreement and supporting documentation package you obtain are the definitive reference; if any discrepancy exists between this page and those documents, the documents take precedence.
Group companies and service providers
Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not publish provider names on this page.
Jurisdictions served and excluded
The service is offered only where we are permitted to offer it. Availability is assessed at registration on the basis of your country of residence, and it can change.
Where the service is offered
Accounts may be opened by residents of the countries listed as eligible in the registration flow of your account. If your country appears in that list and you pass verification, you can proceed. If it does not appear, the service is not available to you.
Where the service is not offered
- Countries and territories subject to applicable international sanctions or embargoes.
- Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
- Jurisdictions identified as high risk for financial crime under applicable rules.
- Any territory we have chosen to exclude for internal risk reasons.
No solicitation
Nothing on this website is directed at, or intended for distribution to or use by, any person in a jurisdiction where such distribution or use would be contrary to local law. Accessing this site from an excluded jurisdiction does not create a right to use the service. If you move to an excluded jurisdiction while holding an account, tell us - the account may need to be restricted or closed and any balance returned to you.
How to request corporate and compliance documents
Clients, prospective clients and professional counterparties may request our corporate and compliance documentation. We provide it on request rather than publishing it openly.
What can be requested
- Details of the operating company and its organizational structure.
- The applicable client agreement in force and the fee structure for your account.
- An overview of our anti-money laundering and customer verification processes.
- The complaints-handling procedure and escalation route.
- Privacy particulars applicable to your personal information.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Include "Regulatory documentation request" as your subject line.
- 02
Identify yourself
Specify your status as either a current account holder (including your account email) or a prospective client, and identify which materials you require.
- 03
Receive the pack
Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.
Requested materials are delivered to the registered contact information maintained in our system. Account-linked documentation cannot be shared with third parties unless we have your express written permission.
What Aethelgard Horizons is not
Explaining what we do not provide is equally significant as setting out what we do provide.
| Statement | Position |
|---|---|
| Personal investment advice | Not included. General information, instructional materials and commentary on market conditions are not personalized and do not reflect your individual situation. |
| Tax, legal or accounting advice | Not provided. Consult an appropriately qualified professional in your jurisdiction. |
| A bank or a deposit account | Balances are not bank deposits, do not earn a guaranteed rate, and are not covered by any deposit-guarantee scheme. |
| Guaranteed or fixed returns | Never promised. Past performance is not a reliable indicator of future results. |
| Discretionary portfolio management | We do not trade an account on a client's behalf at our own discretion. |
| Execution and account services | ✓ Provided, subject to verification, eligibility and the published terms. |
Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.
The regulatory framework we work within
We outline here the nature of the obligations applicable to the service rather than identifying regulatory bodies or providing reference codes, which are appropriately contained in binding legal documentation.
- 01
Client identification
Every account is verified before funding, trading or withdrawal, in line with the KYC and AML controls described on our KYC & AML page.
- 02
Financial-crime prevention
Sanctions and risk screening, ongoing transaction monitoring, internal escalation procedures and record retention for the periods required by applicable law.
- 03
Handling of client money
Client balances are recorded separately from the operating funds of the business, and payouts are returned to a verified instrument in the client's own name.
- 04
Fair and clear communication
Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.
- 05
Data protection
Personal data is processed on a defined lawful basis, retained only as long as necessary, and protected by access controls and encryption in transit and at rest.
- 06
Complaints handling
A formal written procedure for handling complaints, including timely acknowledgment, thorough review and a detailed response provided within the period specified when you submit your complaint.
Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.
Regulatory and compliance questions
Matters regarding our regulatory standing, our adherence procedures, or matters requiring special attention should be directed through the compliance channel rather than through regular customer service.
How do I raise a compliance question?
Send it through the contact page and mark it "Compliance". Include the account email address if you already hold an account, and describe the question in a sentence or two.
How do I make a formal complaint?
Utilize the same contact method and flag your message as "Complaint". You will get a confirmation, an issue reference and details about how long you should expect to wait for a full response. If the resolution does not address your concern, you will be informed of what further options exist.
What is the process for reporting brand abuse or unlawful activity?
Access the abuse reporting section. Cases where Aethelgard Horizons is being impersonated through communications, promotional materials or fraudulent replicas should be submitted via this channel to enable us to take appropriate action.
Are institutional or press enquiries handled here?
Yes - send them through the contact page with a clear subject line and they will be routed to the right team.
Notes on this page
- This page is informational. It does not form part of any contract and does not replace the client agreement.
- Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
- This page's contents are updated on a routine basis; the version currently displayed reflects the latest information.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
If you are carrying out due diligence on Aethelgard Horizons, ask us directly. We would rather send you the actual documents than have you rely on a summary.
Request the compliance pack
Business structure details, applicable terms, money laundering overview and grievance handling process.
- Subject line: "Regulatory documentation request".
- Sent to the verified contact details on file.
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