Aethelgard HorizonsKYC & AML Policy
Every Aethelgard Horizons account is verified before it can be funded or used for withdrawals. This page explains what we check, which documents we accept, how long it takes and what is expected of you.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- Why verification is required
- How long it takes
- Verification steps
- Your obligations
- Accepted documents
- Why a check can fail
- Ongoing monitoring
- What AML means
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
Under Aethelgard Horizons KYC procedures, we gather and validate essential information about you: your complete legal name, birth date, residence nation, contact information and your chosen payment instrument. We cross-reference the information you entered during account registration against the documentation you provide.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
Why verification is required
- 01
Legal obligation
Organizations that custody or facilitate movement of client money must typically verify client identities prior to service delivery. This requirement is mandatory and applies universally to all accounts without exemption.
- 02
Protecting your money
Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.
- 03
Keeping the platform clean
Verification procedures exclude sanctioned entities and opaque corporate structures from the platform, thereby safeguarding all other users on the service.
- 04
Faster payouts later
An account that undergoes upfront verification bypasses interim review requirements at withdrawal, when timing is most critical.
How long a check takes
The majority of properly completed applications receive initial assessment within several hours through a couple of business days. Submissions needing additional review, translation work or further documentation require extended timeframes.
Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.
- Clear, complete, unedited uploads are reviewed fastest.
- Requests submitted outside business hours are queued for the next working day.
- Comprehensive examination, when applicable, requires more time and will be communicated directly to you.
The verification steps
- 01
Register
Register using your actual legal name, birth date, nation of residence, electronic mail address and cellular number. Discrepancies between provided details and submitted documents represent the primary source of verification delays.
- 02
Confirm contact details
Validate your electronic mail and, if applicable, your phone contact. This confirms you control these communication channels.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Furnish a current accepted document registered under your name matching your listed residential address.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Operate exclusively one account and maintain confidentiality of login credentials.
- Respond to document requests within the timeframe stated in the request.
- Inform us without delay of any shifts in your nation of residence, legal designation or funding source.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Which documents are accepted
We may request documentation from up to three categories. Submissions should be colour images or PDF documents, complete within frame boundaries, unaltered, with all edges and readable text clearly visible.
1. Identity document
An official identity document displaying your photo, complete name, birth date, identification number and validity expiration. Typical qualifying documents include a passport, a state identity card, or a licensed driver's permit serving as photographic identification. The document must remain current and valid.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
Your account's verification section displays submission restrictions, supported formats and any supplementary documentation requirements. Non-English documents matching an English-language account may need certified translation; our compliance division will advise you accordingly.
Why a check can be rejected
Document rejection typically indicates a submission defect rather than a personal assessment. In most situations you may resubmit and obtain approval upon your subsequent attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Re-shoot in daylight, flat on a dark surface, all four corners visible. |
| Document expired | Upload a currently valid document. |
| Account name or birth date differs from document information | Update your account information, or provide documentation evidencing a lawful name modification. |
| Proof of address too old or not in your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Submit financial instruments bearing your individual identity - funds from other parties are prohibited. |
| Document bears evidence of modification, partial capture obscuring information, or digital screen capture | Provide an unaltered authentic document image or PDF file. |
| Residence in an excluded jurisdiction | The account cannot be opened; see our licensing page for the general position. |
If a decision is unclear to you, contact support and ask for the reason. Where the law permits us to explain, we will.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A temporary hold on a specific transaction while it is reviewed.
- Modification of the thresholds established in your account settings.
- Restriction or closure of the account where the law requires it.
Records
Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. Legal constraints may prohibit notification of report filing to the account holder in certain situations.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
When AML regulations and a client request are at odds, AML regulations prevail. This may result in processing delays, demands for supplementary documentation, or temporary account restrictions until the issue is settled.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Possibly. Documentation has expiration dates, residing locations shift and periodic re-verification constitutes standard AML practice. We shall notify you should re-verification become necessary.
How do I contact the compliance team?
Use the contact route on our contact page In your message, reference "KYC" or "verification" along with the email associated with your account. To protect your documents, refrain from transmitting images through unencrypted methods - utilize the upload feature available in your account section instead.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our support team can tell you exactly which file was rejected and why.
- Check the verification area of your account first.
- Then contact support with your registered email address.
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